Slinger's Thoughts

March 4, 2008

The continuing saga of Autodesk giving their users the finger.

Filed under: SharePoint — Tags: , — slingeronline @ 2:52 pm

Well.  I’m still at it.  DWG True View and Internet Explorer. (I have since proven that the problem exists not merely within SharePoint, but any time that you try to download or open a file hosted on a website and you try to access it using Internet Explorer.)  Autodesk would do well to put a toggle, or switch in their application settings that stops trying to render a drawing in IE.  I have cruised their forums looking for an answer.  And I got this one.  It works, but I don’t recommend it.Here’s the fix.  Click on Start. (Easy enough).  Click on Run. (Some of you may run into issues here depending on your IT department policies.) Type in Regedit.  (The members of your company’s IT department have now been reduced to screaming and throwing furniture a-la Jerry Springer.  I did.)  Are you kidding me?  The magical answer from a software company who’s product is so expensive that it less painful to have your twelve year molars torn out with an icepick, is to edit my registry?  I don’t like it. My IT superiors don’t like it.  And our clients won’t like it at all and we will lose customers.  Way to go Autodesk! (I’m beginning to have some choice language to give to these people for their “It’s not our fault” attitude.)  Well, I don’t recommend it, but since I am about solutions and this may work for you, here it is. 

BACK UP YOUR REGISTRY!  BACK UP YOUR REGISTRY!  BACK UP YOUR REGISTRY!    BACK UP YOUR REGISTRY!  BACK UP YOUR REGISTRY!

I can’t emphasize that enough.  If you try this solution and you jack up your computer beyond repair, it’s not my fault.  I won’t take responsibility for it.  I will point and say “Told you so!”  But in any case here goes….

Click on “Start” then on “Run.”  Type in “regedit”. Your registry editor should open.  Locate the registry key HKEY_CLASSES_ROOTCLSID{6C7DC044-FB1E-4140-9223-052E5ABE7D24}  I used my find feature, but there are about 5 results before you get to this one.  Under this should be a registry subkey labelled “EnableFullPage”.  I renamed this to “EnableFullPage-bak” in case it didn’t work and I would need to set it back the way it was.  Close regedit.  Open your Internet Explorer and click on any one of your illustrious DWG files.  Now you should get the standard “Open, Save, Cancel” dialog.  It works, but this is not a solution to me.  Asking our users, our clients and our vendors to edit their registry, just doesn’t seem like a bright idea.  Besides, I doubt they would.  I know if I were a client and the company I hired asked me to change the registry on my computer so that I could view their files, I wouldn’t.  I would suggest that they fix the problem and get back to me.  This is what Autodesk needs to do; fix the problem, and then get back to me.  In the meantime, I’m going to keep looking for solutions to this issue. 

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10 Comments »

  1. I tried the registry change on two desktops, one has DWG trueview 2007 the other has DWG trueview 2009. The registry change fixed the issue for 2007 but not 2009. When you found this fix did it work on 2009 for you? is there another registry change for 2009? Thanks Slinger, I have been doing testing with different viewers and my partner found a registry change and one of the changes prevented me from opening .dwg documents all together, they tried to open in a web browser, your regisry change fixed the issue. Thanks!

    Comment by Steph — April 23, 2008 @ 11:55 am

  2. Well, I haven’t tried the registry fix for the 2009 version yet, but I would imagine that the keys are slightly different. I’m glad I could help out, at least a little. If I ever figure out how to override the problematic ActiveX, you can be sure I will post it here.

    Comment by Slinger — April 23, 2008 @ 11:59 am

  3. Troubleshooted this issue all day until I narrowed it down to the ActiveX. I can confirm that this will work on DWG True View 2008. This solustion wasn’t easy to find either, almost not documented anywhere.

    Comment by Bo — February 19, 2009 @ 12:21 pm

  4. Many many thanks for this hack. Not sure if I can use it (users editing the registry and all that) but at least I know a bit more about the problem and can look at it alongside other options.

    Comment by Judith — August 3, 2010 @ 8:52 am

  5. FYI, this still works in TrueView 2013. Full path (for x64 version) HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{6C7DC044-FB1E-4140-9223-052E5ABE7D24}\EnableFullPage.

    Comment by Scott V — November 15, 2013 @ 1:52 pm

  6. YES THANK YOU GUYS! this hack still works in TrueView 2014. Full path (for x64 version) HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{6C7DC044-FB1E-4140-9223-052E5ABE7D24}\EnableFullPage. There were several hits from the search that looked similar so had to compare carefully. It also allows links in Excel to open the files in TrueView once it bounces through IE.

    Comment by mARK — January 21, 2014 @ 3:50 pm

  7. THANKS!
    I have been working on a machine that had IE11 and AutoCAD 2014 installed.
    Renaming the EnableFullPage in the registry fixed it.

    To Autodesk: Honestly, it’s been years. Who do you think you are? Adobe?

    Comment by m_a_s — October 7, 2014 @ 10:16 am

  8. Works in 2015 as well but it’s under a different path: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{4E871D32-203E-4777-B42A-451FC1B2FC90}\EnableFullPage-bak

    Comment by Joey — November 10, 2014 @ 7:59 am

    • Thank you very much! It works on 2015.

      Comment by Grace — May 4, 2015 @ 7:30 am

  9. {6C7DC044-FB1E-4140-9223-052E5ABE7D24} for AutoCAD 2017.

    Comment by loofkid — July 21, 2016 @ 9:10 am


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